Best Practices
7 Strategies to Supercharge Your Employee Recognition Program with Customer Reviews
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a...
Best Practices
Why Timely Resolution of Customer Issues…
Effective customer service is crucial for any business, and one of the most important aspects of customer service is the quick resolution of customer issues. In this post, we'll discuss why resolving customer issues quickly is vital for your company and how it can improve customer satisfaction, reputation management, cost-effectiveness,...
Best Practices
Your Rating Score vs the Competition
The importance of online ratings and reviews for businesses cannot be understated. In today's digital age, consumers are more reliant than ever on the opinions of others when it comes to making purchasing decisions. This is particularly true for small businesses, who may not have the same level of brand...
News & Events, Press Releases
SureCritic, Inc. Conducts Annual Automot…
SEATTLE (PRWEB) NOVEMBER 01, 2022 SureCritic, Inc., an industry leader in customer feedback solutions, released their annual consumer study today focused on automotive repair shop customers. The Automotive Review Influence Study (ARIS) provides insights into consumers’ behavior when searching for a repair facility, and how they use online ratings and reviews in their...
Press Releases
SureCritic launches Employee Profiles on…
Seattle, WA. SureCritic, an industry leader in consumer insight solutions, recently launched Employee Profiles, a new feature available with their Premium Business Listings. Employee Profiles allow individual staff members to easily feature their verified reviews helping to build trust, increase customer satisfaction, and boost customer pay loyalty before that customer...
Press Releases
SureCritic Ratings and Reviews now featu…
Seattle, WA SureCritic, Inc., a verified reviews platform and industry leader in consumer insight solutions, announced it has exclusively integrated ratings and reviews into AAA’s Approved Auto Repair Facility Locator. Ninety percent of vehicle-owners read reviews before choosing an auto repair shop, according to the 2021 Automotive Review Influence Study (ARIS). For its...
News & Events
2021 Automotive Review Influence Study
How important are online reviews in the aftermarket industry? Online reviews have become an integral part of the consumer buying process. When it comes to business growth, many businesses can no longer ignore the importance of online reviews, especially businesses within the automotive aftermarket. Automotive repair facilities are some of...
Best Practices
Level up your Employee Profile
SureCritic has launched Employee Profiles, individual employee web pages attached to your business's listing, so you can stand out in front of customers. With so many customers beginning their buying journey online, there’s never been a better time to create an online presence. Each profile allows you to feature your...
Best Practices
What is Net Promoter Score®?
The most common avenues for people to discover a new business are through personal recommendations and online reviews. Where personal recommendations fall short, online reviews can allow you to see hundreds of personal recommendations at once. But who has time to sift through a hundred reviews? In 2003, Fred Reichfield and Bain...
News & Events
Webinar: How to Leverage Technology to G…
Oct 21, 2021 - Learn from Carolyn Coquillette, founder and CEO of Shop-Ware, how to write service and present work to your customers in a way that gives them the "Amazon" experience. How you present your repair order and the way that you communicate with your customer is a direct reflection...
