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Improve Your Online Reputation

Ratings and Reviews

Recent and relevant feedback helps your business gain credibility and customer loyalty, allows more people to find your business, and convert those prospects into customers. Easily gather, manage, and promote reviews from your verified customers with Ratings and Reviews.

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Automated processes ask every customer to leave a review, increasing feedback opportunities and providing reliable insight from the customer experience.

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Resolve customer concerns with the patented tool ReScore®, resulting in increased customer loyalty and an improved online reputation.

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Reviews turn your loyal customers into brand advocates, helping your business gain new customers from a high quantity of quality reviews.

Key Features

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Premium Business Listing

A Premium Business Listing is a public listing provided by SureCritic for your business featuring ratings, reviews, and business information, boosting SEO in search results.

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Employee Profiles

Individual web profiles linked to your Premium Business Listing that feature the individual star-rating, verified customer reviews and highlights important employee information.

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NPS®, or Net Promoter Score, is a measure of customer loyalty, a clear indicator of business performance through the customer’s eyes. Track your rating and succinctly understand your online reputation

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Website Review Widget

Website Review Widgets embed seamlessly into your website to showcase verified SureCritic, Google, and Facebook Reviews and helps to lower your customer bounce rates and improve your SEO.

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ReScore® is a tool used to facilitate the concern resolution process. If a customer is satisfied with the business’s effort to rectify their concern, they can provide a follow-up rating and review to append to their original review to describe, in their own words, how the business has earned back their loyalty.

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Review Assurance™

Review Assurance™ is our commitment to clients and customers that ratings and reviews from SureCritic are never filtered or manipulated.

Key Benefits

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Attract new customers with Positive Social Proof

Social Proof, aka Herd Mentality, is the thought-process of following the masses. When you have hundreds of positive reviews, prospective customers convert faster.

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Get found online faster with improved SEO

Search engines want to see a constant stream of new, relevant, and business-specific content, and reviews check all those boxes, making your site populate higher.

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Turn loyal customers into brand advocates

By asking your customers to spend time reflecting on their experience, you’re more likely to make a lasting positive impression. Personal referrals are the most effective way to attract new customers.

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Aid marketing with user-generated content

Utilize widgets to share reviews to your website, and use positive feedback in social media posts.

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Improve star rating in the Knowledge Panel

72% of customers will not consider a business under 4-stars. Improve your first impression by increasing the star rating shown on Google.

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Hear directly from your customers

Build trust with customers and receive constant feedback from your recent customers to optiimze your business for success.

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Gain control of your online reputation

Transform your online rating by eradicating the fluctuating cycle of reviews. A high amount of positive reviews instills automatic trust, and a single negative review will no longer impact your online reputation.

Manage reviews and reputation on-the-go

SureCritic for
Business App

The SureCritic for Business app allows business owners to access SureCritic tools from anywhere. Manage your online presence, respond to reviews, and track your performance data right from your phone.