Best Practices
7 Strategies to Supercharge Your Employee Recognition Program with Customer Reviews
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a...
News & Events, Best Practices
ReScore® Spotlight: Customer Loyalty Fo…
2024 Brookwood Auto Center and Service in Forest Grove, Oregon At the core of any successful business is the understanding that customer loyalty is not just earned through flawless service but, perhaps more importantly, through the resolution of issues when they arise aka ReScore. Brookwood Auto Center and Service in...
Best Practices
Review Gating: Is Your Vendor Jeopardizi…
Introduction As we approach 2024 with generative artificial intelligence leading most discussions, it's astonishing that some practices, like review gating, are still being used – and even promoted – by certain vendors. But what exactly is review gating, and why should you, as a business owner, be concerned? This post...
News & Events, Best Practices
The Driving Force: How Employee Recognit…
Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...
Best Practices
ReScore® Spotlight: The Car Doctors’ Ded…
In the world of customer reviews, a single experience can often define a business in the eyes of the public. But what happens when a business addresses that feedback, rectifies concerns, and turns a dissatisfied customer into a satisfied one? Enter the ReScore® Spotlight—a series that highlights the transformative power...
Best Practices
ReScore® Spotlight: Pacific Collision’s…
We're back with another installment of our ReScore® Review Spotlight, where we highlight extraordinary stories of customer service triumphs within our network. This week, we're turning the spotlight on Pacific Collision, a family-owned and operated company located in the San Francisco Bay Area. With over a decade of experience, they...
Best Practices
ReScore® Spotlight: The Fast and Friendl…
Welcome to another edition of our ReScore Review Spotlight, where we bring you inspiring stories from within our network of businesses turning customer feedback into success. Today, we turn our spotlight towards a long-standing pillar in our community: Continental Transmission, a AAA-approved auto repair facility, located in Seneca, NY. With...
Best Practices
How to Remove Negative Google Reviews
Running a business comes with various challenges, including fake reviews on your Google My Business profile. These unfair reviews can harm your business's reputation and discourage potential customers. Luckily, there are several strategies you can use to address these unwarranted reviews. Initially, you can use the SureCritic ReScore option, which...
Best Practices
ReScore® Spotlight: The Fraser’s Autom…
We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...
Best Practices
Transform Your Workplace: The Impact of…
Employee recognition is more important than ever for any sized business, from enterprises to family-run stores. Recognizing and rewarding employees for their hard work and dedication not only boosts morale but also increases productivity and employee retention. One way to do this is by leveraging verified customer reviews as a...
