Best Practices
8 Effective Strategies to Increase Your Google Reviews and Boost Your Online Reputation
Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and...
Best Practices
ReScore® Spotlight: The Car DoctorsR...
In the world of customer reviews, a single experience can often define a business in the eyes of the public. But what happens when a business addresses that feedback, rectifies concerns, and turns a dissatisfied customer into a satisfied one? Enter the ReScore® Spotlight—a series that highlights the transformative power...
Best Practices
ReScore® Spotlight: Pacific Collision&#...
We're back with another installment of our ReScore® Review Spotlight, where we highlight extraordinary stories of customer service triumphs within our network. This week, we're turning the spotlight on Pacific Collision, a family-owned and operated company located in the San Francisco Bay Area. With over a decade of experience, they...
Best Practices
ReScore® Spotlight: The Fast and Friend...
Welcome to another edition of our ReScore Review Spotlight, where we bring you inspiring stories from within our network of businesses turning customer feedback into success. Today, we turn our spotlight towards a long-standing pillar in our community: Continental Transmission, a AAA-approved auto repair facility, located in Seneca, NY. With...
Best Practices
How to Remove Negative Google Reviews
Running a business comes with a variety of challenges, one of which is dealing with spam or fake reviews on your Google My Business profile. These unfair reviews can harm your business's reputation and discourage potential customers. Luckily, there are several strategies you can use to address these unwarranted reviews....
Best Practices
ReScore® Spotlight: The Fraser’...
We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...
Best Practices
7 Strategies to Supercharge Your Employe...
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a few strategies that businesses can...
Best Practices
Transform Your Workplace: The Impact of ...
Employee recognition is more important than ever for any sized business, from enterprises to family-run stores. Recognizing and rewarding employees for their hard work and dedication not only boosts morale but also increases productivity and employee retention. One way to do this is by leveraging verified customer reviews as a...
Best Practices
Are citations important for SEO in 2023?
Citations are still an important aspect of building a reputable and credible online presence for small businesses in 2023. They help to increase visibility and credibility for the business by establishing the business name, address, and phone number (NAP) on the internet. The more consistent and accurate these details are...
Best Practices
The “Sorry” State of Custome...
Apologizing is one of the most important and easiest courses of action when a customer has a negative experience at your business. A sincere apology can go a long way in making the customer feel heard and valued, and in resolving the issue. Here are some tips for effectively apologizing...
