Deep Dive into Data
Surveys
SureCritic’s easy-to-configure survey platform lets you choose from a diverse selection of topics and question types for ease of implementation and supports custom logos, fonts, colors, and images to standardize the customer experience.
Sophisticated
Use your SureCritic generated feedback to create stats driven dashboard tiles, bring in third-party data to create tiles or combine the two and create compelling, multi-factor KPIs.
Efficient
Get private feedback and a public review from one customer interaction.
Easy
Easy-to-configure, the survey platform lets you choose from a diverse selection of topics and question types for ease of implementation.
Product Features
Flexible Survey Platform
SureCritic’s survey platform allows you to optimize your surveys with a a diverse selection of topics.
Configurable Dashboard
Use your SureCritic generated feedback to create stats driven dashboard tiles, bring in 3rd party data to create tiles or combine the two and create compelling, multi-factor KPIs.
SocialCSI
Prompt survey completions to post a public review, seamlessly integrated with Google reviews.
NPS®
NPS®, or Net Promoter Score®, is a measure of customer loyalty, a clear indicator of business performance through the customer’s eyes. Attract new customers by turning your current customers into brand advocates.
Sentiment Identification
Easily identify key feedback themes with survey view, sentiment highlighting and drill down reporting of AI generated themes and taxonomy.
Analytics and Enterprise Reporting
Robust reporting engine and sentiment analysis allow you to drill down into customer data and create custom reports to present your findings.
Key Benefits
Increased Customer Satisfaction
Gain valuable feedback while building customer trust by providing multiple access points of communication, like surveys, customers feel valued and feel like the company cares about their opinions.
Problem Identification for Process Improvement
Recognize patterns easily and determine priorities in your business. Easily identify areas of improvement or customer behaviors patterns to boost marketing efforts.
Deeper Insight into Business Practices
Dig deep into the customer experience and unveil insights in the customer employee interaction or facility conditions.
Manage reviews and reputation on-the-go
SureCritic for
Business App
The SureCritic for Business app provides business owners the ability to access SureCritic tools from anywhere. Manage your online presence, respond to reviews and track your data right from the palm of your hand.
