Best Practices
8 Effective Strategies to Increase Your Google Reviews and Boost Your Online Reputation
Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and...
News & Events, Best Practices
The Driving Force: How Employee Recognit…
Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...
News & Events, Product Updates
SureCritic’s New Zapier Integration: Str…
We are thrilled to announce that SureCritic, your trusted partner in customer experience and reputation management solutions, has launched a powerful new integration with Zapier, a popular web automation application. This new integration significantly enhances how you collect and manage customer feedback, allowing you to automatically trigger surveys and review...
News & Events, Press Releases
SureCritic Introduces SARA: Revolutioniz…
SEATTLE, WA, APRIL 24, 2023 - SureCritic, a leading online platform for business reviews and customer feedback, is proud to announce the launch of SARA, its groundbreaking Smart Automated Response Assistant. Powered by cutting-edge artificial intelligence (AI), SARA streamlines and enhances customer interactions by providing instant, unique, and publish-ready responses...
News & Events, Press Releases
SureCritic, Inc. Conducts Annual Automot…
SEATTLE (PRWEB) NOVEMBER 01, 2022 SureCritic, Inc., an industry leader in customer feedback solutions, released their annual consumer study today focused on automotive repair shop customers. The Automotive Review Influence Study (ARIS) provides insights into consumers’ behavior when searching for a repair facility, and how they use online ratings and reviews in their...
News & Events
2021 Automotive Review Influence Study
How important are online reviews in the aftermarket industry? Online reviews have become an integral part of the consumer buying process. When it comes to business growth, many businesses can no longer ignore the importance of online reviews, especially businesses within the automotive aftermarket. Automotive repair facilities are some of...
News & Events
Webinar: How to Leverage Technology to G…
Oct 21, 2021 - Learn from Carolyn Coquillette, founder and CEO of Shop-Ware, how to write service and present work to your customers in a way that gives them the "Amazon" experience. How you present your repair order and the way that you communicate with your customer is a direct reflection...
