Best Practices
7 Strategies to Supercharge Your Employee Recognition Program with Customer Reviews
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a...
News & Events, Product Updates
SureCritic en Español: Available to Span…
In an effort to provide better service and a more inclusive experience, SureCritic is proud to announce the launch of our Spanish-language website, es.surecritic.com, tailored specifically for the U.S. market. This launch allows us to connect with the growing Spanish-speaking community across the United States, offering them the same trusted,...
News & Events, Best Practices
ReScore® Spotlight: Customer Loyalty Fo…
2024 Brookwood Auto Center and Service in Forest Grove, Oregon At the core of any successful business is the understanding that customer loyalty is not just earned through flawless service but, perhaps more importantly, through the resolution of issues when they arise aka ReScore. Brookwood Auto Center and Service in...
News & Events, Product Updates
Speak your Style: A Guide to Personaliz…
At SureCritic, excitement is in the air as we unveil our latest SARA AI update—an innovative leap in communication that ensures your online interactions are as unique as your own fingerprint. We're already saving you time by responding to reviews on posting on your behalf. Now, it's about making every...
News & Events, Best Practices
The Driving Force: How Employee Recognit…
Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...
News & Events, Product Updates
New Zapier Integration: Streamlining Cus…
We are thrilled to announce that SureCritic, your trusted partner in customer experience and reputation management solutions, has launched a powerful new integration with Zapier. This new integration allows you to automatically trigger surveys and review requests to generate Google Reviews from any of the 3000+ apps connected through Zapier,...
News & Events, Press Releases
SureCritic Introduces SARA: Revolutioniz…
SEATTLE, WA, APRIL 24, 2023 - SureCritic, a leading online platform for business reviews and customer feedback, is proud to announce the launch of SARA, its groundbreaking Smart Automated Response Assistant. Powered by cutting-edge artificial intelligence (AI), SARA streamlines and enhances customer interactions by providing instant, unique, and publish-ready responses...
News & Events, Press Releases
SureCritic, Inc. Conducts Annual Automot…
SEATTLE (PRWEB) NOVEMBER 01, 2022 SureCritic, Inc., an industry leader in customer feedback solutions, released their annual consumer study today focused on automotive repair shop customers. The Automotive Review Influence Study (ARIS) provides insights into consumers’ behavior when searching for a repair facility, and how they use online ratings and reviews in their...
News & Events
2021 Automotive Review Influence Study
How important are online reviews in the aftermarket industry? Online reviews have become an integral part of the consumer buying process. When it comes to business growth, many businesses can no longer ignore the importance of online reviews, especially businesses within the automotive aftermarket. Automotive repair facilities are some of...
News & Events
Webinar: How to Leverage Technology to G…
Oct 21, 2021 - Learn from Carolyn Coquillette, founder and CEO of Shop-Ware, how to write service and present work to your customers in a way that gives them the "Amazon" experience. How you present your repair order and the way that you communicate with your customer is a direct reflection...
