Increase your ratings and customer satisfaction
ReScore®
Increase customer satisfaction by identifying and resolving customer concerns faster with ReScore®. Get started today and begin boosting your ratings left by customers on your Google My Business profile.
Four Parts of Effective Concern Resolution
Listen to concerns
Offer an apology
Resolve concerns
Offer a discount, when appropriate
92%
92% of customers are likely to return if the concern is resolved
78%
If the manager apologized, 78% of customers reported an improvement in their perception of the experience.
74%
of customers report improved perceptions of the business when offered a discount
The Power of ReScore®
Increase Ratings
ReScore will increase your rating scores, removing your prior scores with the better one
Works with Google
SureCritic is integrated with Google and Facebook, positively impacting scores on those sites.
Communicate via Text Message
Messaging with SureCritic allows your customers to text their concerns to you
Empower Employees
Increase satisfaction by measuring employee performance