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Increase your ratings and customer satisfaction


Increase customer satisfaction by identifying and resolving customer concerns faster with ReScore®. Get started today and begin boosting your ratings left by customers on your Google My Business profile.


Why ReScore®? Fix the customer. Get rewarded with loyalty.

Concern resolution is an essential part of a healthy online reputation. Effective resolution techniques can improve customer satisfaction, increase return business, and attract new customers from your customer service measures.

Four Parts of Effective Concern Resolution

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Listen to concerns
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Offer an apology
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Resolve concerns
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Offer a discount, when appropriate

92% of customers are likely to return if the concern is resolved


If the manager apologized, 78% of customers reported an improvement in their perception of the experience.


of customers report improved perceptions of the business when offered a discount

The Power of ReScore®

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Increase Ratings

ReScore will increase your rating scores, removing your prior scores with the better one

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Works with Google

SureCritic is integrated with Google and Facebook, positively impacting scores on those sites.

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Communicate via Text Message

Messaging with SureCritic allows your customers to text their concerns to you

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Empower Employees

Increase satisfaction by measuring employee performance

See ReScore in action