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SUPPORT EXISTING CUSTOMER RELATIONSHIPS

The right solutions for your business

Give your customers an opportunity to feel heard, learn which areas of your business you can improve, and let prospects read about what you do from a source they trust. SureCritic’s feedback management software supports your existing customer relationships and helps you build new ones.

Solution

Improve your online reputation

Improve your online reputation by asking all your customers to leave a rating and review.

Save time and improve your reputation by automatically asking customers to leave a review. This process naturally increases your online scores by reducing infrequent or unhappy reviewers. Reviews are verified against the POS system and flagged for suspicious or inappropriate behavior, so you know your business is being reflected accurately in your online reputation.

Products
Ratings and Review
  • ReScore™
  • Premium Listings
  • Website Chat Widget
ReviewReach™
  • Reputation Monitoring
  • Google Review Generation
  • Facebook Review Generation
Solution

Better customer communication

Provides open lines of communication for non-confrontational customers to ask questions or raise concerns. Allows you to stop a bad experience in its tracks, preventing that customer from leaving a negative review. Provide Surveys for deeper insight into the customer experience, and convert those surveys into public reviews.

Products
Messaging
  • TTM In-store
  • Website Chat Widget
Ratings and Reviews
  • Premium Listings
  • Website Chat Widget
  • ReScore™
Surveys
  • ReScore™
SureCritic for Business App
Solution

Enhance local search rankings

Recent and Relevant reviews is one of the easiest way to increase local search ranking and foot traffic to your website. Increase your rating by automatically asking all customers to leave a review, utilize widgets to leverage them across your website and social media, and convert the foot traffic that comes to your website faster.

Products
Ratings and Review
  • ReScore™
  • Premium Listings
  • Employee Profiles
  • Website Chat Widget
ReviewReach™
  • Google Review Generation
  • Facebook Review Generation
Product Review
Solution

Increase business profits and customer satisfaction

Build your business with informed decisions based off the feedback from your customers.
Optimize your business, keeping customers happy, turning them into brand advocates, and attracting new business from the benefits of a positive online reputation.

Products
Surveys
  • SocialCSI
  • Net Promoter Score
  • Analytics
Ratings and Review
  • ReScore™
  • Premium Listings
  • Employee Profiles
  • Website Chat Widget
Messaging
  • TTM In-store
  • Website Chat Widget
ReviewReach™
  • Reputation Monitoring
  • Google Review Generation
  • Facebook Review Generation

SureCritic’s products

Starting at $39.99/mo. with enterprise pricing available, get the most out of customer feedback

What users are
saying about SureCritic

(5.0)
Brandon Desenberg, General Sales Manager at Lee Johnson Hyundai of Everett
January 01, 2022

“The SureCritic platform is easy to utilize, giving us an abundance of tools to ensure the customer experience is fantastic.”

(5.0)
Ian Woods, Towne Lincoln
January 01, 2022

“SureCritic's software makes it easy for us to manage the review process, as well as spread our reviews on important sites. The team at SureCritic is easy to work with and their pricing is spot on. Best platform on the market!”

(5.0)
Victor DeLuca, Manager, Approved Auto Repair Network, AAA Northeast
January 01, 2022

“SureCritic's employee profile pages improve the entire AAA Approved Auto Repair facility service experience. AAA members can feel more confident with the shop staff before the service and when choosing a shop to service their vehicle, and the AAR facility can empower their staff to ensure a positive customer experience. It's a win/win all around.”

SureCritic for
Business App

The SureCritic for Business app provides business owners the ability to access SureCritic tools from anywhere. Manage your online presence, respond to reviews and track your data right from the palm of your hand.