SureCritic News, Articles and Updates

Grey mac on a sample page of an upgraded business review page

Check out the upgraded Business Review Pages

Business Review Pages have been upgraded! To support our partners, we have upgraded our Business Review Pages. A Business Review Page is a public listing provided by SureCritic for your business that features your ratings, reviews, and business information.  It’s no secret there have been widespread changes to the behavior of automotive consumers in the […]

Read More

What is Net Promoter Score®?

The most common avenues for people to discover a new business are through personal recommendations and online reviews. Where personal recommendations fall short, online reviews can allow you to see hundreds of personal recommendations at once. But who has time to sift through a hundred reviews? In 2003, Fred Reichfield and Bain & Company created […]

Read More

2021 Automotive Review Influence Study

An in-depth look into the influence of online reviews in automotive aftermarket spaces.

Read More

SureCritic, Inc. Awarded New U.S. Patent for Measuring Customer Satisfaction and Applying Post Concern Resolution

Seattle, WA, November 17, 2020 – SureCritic, Inc., an industry leader in customer feedback solutions, announced today that the United States Patent and Trademark Office (USPTO) has issued U.S. Patent No. 10,580,010, (“Method, System and Program Product for Measuring Customer Satisfaction and Applying Post Concern Resolution”). The newly issued patent covers the design and implementation of […]

Read More

AAA Partnership Announcement

SureCritic is very excited to announce that we are now AAA’s preferred supplier for customer feedback and online reputation management. We will be providing AAA Clubs and their Approved Auto Repair Facilities with state-of-the-art technology to help them manage and improve their customer’s experience.  Transparency is vital in today’s world. Customers read reviews and research […]

Read More

AAA Selects SureCritic as the Preferred Supplier for Customer Feedback and Online Reputation Management Solution

Seattle, WA, September 29, 2020 – SureCritic, Inc., an industry leader in consumer insight solutions, announced that it has partnered with AAA to provide AAA Clubs and Approved Auto Repair facilities with a full-scale, customer experience management solution that streamlines the connection between business and customer. This full-package solution containing SureCritic’s enterprise survey platform, patented […]

Read More

Blog Series: SureCritic’s Brand New Client Experience​​​​​​​ Part 3

In our last blog post, we talked about our flexible survey platform and how businesses can customize it to fit their needs and branding. In our final blog of this series, we will be talking about ways to identify areas of advancement with a new interactive tool. As we mentioned in our previous blogs, it’s […]

Read More

Blog Series: SureCritic’s Brand New Client Experience​​​​​​​ Part 2

Welcome to part two of our blog series! Last week we went over our configurable dashboard feature and how custom views can save you time. Today, we will be discussing the importance of retailer customization throughout the entire customer experience. Much to a retailer’s dismay, survey question options are typically made from preselected drag and […]

Read More

Blog Series: SureCritic’s Brand New Client Experience Part 1

With the recent release of enhancements to SureCritic’s Enterprise CX platform, we will go over how your organization can benefit from a few of the new features! This blog will be focusing on our easy-to-use, configurable dashboard that suits the needs of your organization at every level!  Retailers often complain that their data sets come […]

Read More

Sign up to receive alerts for industry news and best practices