Best Practices
8 Effective Strategies to Increase Your Google Reviews and Boost Your Online Reputation
Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and...
News & Events, Best Practices
The Driving Force: How Employee Recognit…
Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...
Best Practices
ReScore® Spotlight: The Car Doctors’ Ded…
In the world of customer reviews, a single experience can often define a business in the eyes of the public. But what happens when a business addresses that feedback, rectifies concerns, and turns a dissatisfied customer into a satisfied one? Enter the ReScore® Spotlight—a series that highlights the transformative power...
Product Updates
AI + Automation: SureCritic’s SARA AI Ge…
In an age where customer engagement is critical for retention, our clients want tools and resources to assist, optimize and remain authentic at every interaction. SureCritic has always been at the forefront of this, and we're excited to introduce further enhancements to our generative AI integration, SARA (aka Smart Automated...
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Best Practices
ReScore® Spotlight: Pacific Collision’s…
We're back with another installment of our ReScore® Review Spotlight, where we highlight extraordinary stories of customer service triumphs within our network. This week, we're turning the spotlight on Pacific Collision, a family-owned and operated company located in the San Francisco Bay Area. With over a decade of experience, they...
News & Events, Product Updates
SureCritic’s New Zapier Integration: Str…
We are thrilled to announce that SureCritic, your trusted partner in customer experience and reputation management solutions, has launched a powerful new integration with Zapier, a popular web automation application. This new integration significantly enhances how you collect and manage customer feedback, allowing you to automatically trigger surveys and review...
Best Practices
ReScore® Spotlight: The Fast and Friendl…
Welcome to another edition of our ReScore Review Spotlight, where we bring you inspiring stories from within our network of businesses turning customer feedback into success. Today, we turn our spotlight towards a long-standing pillar in our community: Continental Transmission, a AAA-approved auto repair facility, located in Seneca, NY. With...
Best Practices
How to Remove Negative Google Reviews
Running a business comes with a variety of challenges, one of which is dealing with spam or fake reviews on your Google My Business profile. These unfair reviews can harm your business's reputation and discourage potential customers. Luckily, there are several strategies you can use to address these unwarranted reviews....
Best Practices
ReScore® Spotlight: The Fraser’s Autom…
We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...
Best Practices
7 Strategies to Supercharge Your Employe…
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a few strategies that businesses can...
