SureCritic News, Articles and Updates

Blog Series: SureCritic’s Brand New Client Experience​​​​​​​ Part 3

In our last blog post, we talked about our flexible survey platform and how businesses can customize it to fit their needs and branding. In our final blog of this series, we will be talking about ways to identify areas of advancement with a new interactive tool. As we mentioned in our previous blogs, it’s […]

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Blog Series: SureCritic’s Brand New Client Experience​​​​​​​ Part 2

Welcome to part two of our blog series! Last week we went over our configurable dashboard feature and how custom views can save you time. Today, we will be discussing the importance of retailer customization throughout the entire customer experience. Much to a retailer’s dismay, survey question options are typically made from preselected drag and […]

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Blog Series: SureCritic’s Brand New Client Experience Part 1

With the recent release of enhancements to SureCritic’s Enterprise CX platform, we will go over how your organization can benefit from a few of the new features! This blog will be focusing on our easy-to-use, configurable dashboard that suits the needs of your organization at every level!  Retailers often complain that their data sets come […]

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Announcing: SureCritic’s Brand New Client Experience

SureCritic is launching an all new client experience, with a major upgrade to our Enterprise CX platform! This launch gives customers a new, configurable dashboard with KPI benchmarking, and more! These features will assist admins in getting fast, actionable information through all phases of the customer lifecycle. New features include: Flexible survey platform Configurable dashboard […]

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What are you doing for Word-of-Mouth Marketing?

You probably have heard the term word-of-mouth marketing (WOMM) many times. It gets thrown around every so often. Word-of-mouth marketing is exactly what it sounds like. It is people talking about your company to their friends, family, coworkers, and people online. Recently, online reviews have become important to WOMM. In fact, 92% of people trust […]

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History of Online Reviews

It’s finally September! That means back to school, the start of fall, and the start of football season. With all the kids going back to school, we thought it would be a good time to have a little history lesson, SureCritic style! So gather around, today’s lesson is the history of reviews and how their […]

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Why Verified Reviews are More Important Than Ever

Lately, there has been concerns brought up in the media about fake and non-verified reviews on. Everyone at SureCritic holds these concerns in high regard. It is a major issue in the customer experience world because: You don’t know if this person actually bought the product or went to the business.  There’s a chance that […]

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Why business’ should care about their online reputation

Businesses need to manage their online reputation. In today’s world, people search for reviews about businesses and products before buying or visiting. In fact, 88% of consumers trust reviews as much as personal recommendations. A negative review or comment about your business or product will have a negative impact on your business. So if you […]

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Do this one thing and your business is set for 2019..

Making a New Year’s resolution and sticking to it can be difficult, not just on a personal level, but with your business too. Oh yes, your business should have a new years resolution too! There is always room for improvement! Online presence? Faster turnaround? Hell, better coffee? There’s usually something. The important question is, how […]

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