SureCritic News, Articles and Updates

Webinar: How to Leverage Technology to Generate 5-Star Reviews

Oct 21, 2021 – Learn from Carolyn Coquillette, founder and CEO of Shop-Ware, how to write service and present work to your customers in a way that gives them the “Amazon” experience. How you present your repair order and the way that you communicate with your customer is a direct reflection of your shop. Using […]

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Black and white picture of a car being driven, only the hands on the steering wheel and dashboard are visible. Overlaid in blue is the words Employee Profiles, learn how your business can benefit.

Why you should add Employee Profiles to your Business Listing

Do you notice how often your employees get mentioned by a customer in the reviews and surveys you receive? Do your employees know how often their name pops up in reviews? At SureCritic, we believe that not only is it important for your employees to see the feedback they receive, but for your prospective customers […]

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Black and grey photo of four sedan car hoods, overlayed with an orange banner and text that reads Employee Profiles, Product Updates, New

SureCritic’s New Employee Profiles

Seattle, WA, October 4th, 2021 – SureCritic Inc., an industry leader in consumer insight solutions, recently launched Employee Profiles. The new profiles feature staff and their reviews in order to build trust, increase customer satisfaction, and boost pay loyalty before a customer steps into their store. Employee Profiles are individual web pages on SureCritic’s premium […]

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Check out the upgraded Premium Business Listings

Business Review Pages have been upgraded!   To support our partners, we have upgraded our Business Review Pages. A Business Review Page is a public listing provided by SureCritic for your business that features your ratings, reviews, and business information.  It’s no secret there have been widespread changes to the behavior of automotive consumers in […]

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A blue banner with the words "What is Net Promoter Score" overlayed a black and white photo of a white man's hands on the steering wheel of a car.

What is Net Promoter Score®?

The most common avenues for people to discover a new business are through personal recommendations and online reviews. Where personal recommendations fall short, online reviews can allow you to see hundreds of personal recommendations at once. But who has time to sift through a hundred reviews? In 2003, Fred Reichfield and Bain & Company created […]

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Green Banner that reads"Automotive Review Influence Study" overlayed a black and white photo of a white mans hands driving a car.

2021 Automotive Review Influence Study

An in-depth look into the influence of online reviews in automotive aftermarket spaces.

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SureCritic, Inc. Awarded New U.S. Patent for Measuring Customer Satisfaction and Applying Post Concern Resolution

Seattle, WA, November 17, 2020 – SureCritic, Inc., an industry leader in customer feedback solutions, announced today that the United States Patent and Trademark Office (USPTO) has issued U.S. Patent No. 10,580,010, (“Method, System and Program Product for Measuring Customer Satisfaction and Applying Post Concern Resolution”). The newly issued patent covers the design and implementation of […]

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AAA Partnership Announcement

SureCritic is very excited to announce that we are now AAA’s preferred supplier for customer feedback and online reputation management. We will be providing AAA Clubs and their Approved Auto Repair Facilities with state-of-the-art technology to help them manage and improve their customer’s experience.  Transparency is vital in today’s world. Customers read reviews and research […]

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AAA Selects SureCritic as the Preferred Supplier for Customer Feedback and Online Reputation Management Solution

Seattle, WA, September 29, 2020 – SureCritic, Inc., an industry leader in consumer insight solutions, announced that it has partnered with AAA to provide AAA Clubs and Approved Auto Repair facilities with a full-scale, customer experience management solution that streamlines the connection between business and customer. This full-package solution containing SureCritic’s enterprise survey platform, patented […]

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