Best Practices
8 Effective Strategies to Increase Your Google Reviews and Boost Your Online Reputation
Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and...
Best Practices
7 Strategies to Supercharge Your Employe...
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a few strategies that businesses can...
News & Events, Press Releases
SureCritic Introduces SARA: Revolutioniz...
SEATTLE, WA, APRIL 24, 2023 - SureCritic, a leading online platform for business reviews and customer feedback, is proud to announce the launch of SARA, its groundbreaking Smart Automated Response Assistant. Powered by cutting-edge artificial intelligence (AI), SARA streamlines and enhances customer interactions by providing instant, unique, and publish-ready responses...
Best Practices
Transform Your Workplace: The Impact of ...
Employee recognition is more important than ever for any sized business, from enterprises to family-run stores. Recognizing and rewarding employees for their hard work and dedication not only boosts morale but also increases productivity and employee retention. One way to do this is by leveraging verified customer reviews as a...
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Product Updates
New Feature Launch: Social Campaigns
Introduction Social media has revolutionized the way businesses market their products and services. Today, social media platforms have become an integral part of any marketing strategy, providing businesses with a cost-effective and highly targeted way to reach their customers. However, managing multiple social media profiles can be a daunting task....
Best Practices
Are citations important for SEO in 2023?
Citations are still an important aspect of building a reputable and credible online presence for small businesses in 2023. They help to increase visibility and credibility for the business by establishing the business name, address, and phone number (NAP) on the internet. The more consistent and accurate these details are...
Best Practices
The “Sorry” State of Custome...
Apologizing is one of the most important and easiest courses of action when a customer has a negative experience at your business. A sincere apology can go a long way in making the customer feel heard and valued, and in resolving the issue. Here are some tips for effectively apologizing...
Best Practices
Why Timely Resolution of Customer Issues...
Effective customer service is crucial for any business, and one of the most important aspects of customer service is the quick resolution of customer issues. In this post, we'll discuss why resolving customer issues quickly is vital for your company and how it can improve customer satisfaction, reputation management, cost-effectiveness,...
Best Practices
Your Rating Score vs the Competition
The importance of online ratings and reviews for businesses cannot be understated. In today's digital age, consumers are more reliant than ever on the opinions of others when it comes to making purchasing decisions. This is particularly true for small businesses, who may not have the same level of brand...
News & Events, Press Releases
SureCritic, Inc. Conducts Annual Automot...
SEATTLE (PRWEB) NOVEMBER 01, 2022 SureCritic, Inc., an industry leader in customer feedback solutions, released their annual consumer study today focused on automotive repair shop customers. The Automotive Review Influence Study (ARIS) provides insights into consumers’ behavior when searching for a repair facility, and how they use online ratings and reviews in their...
