SureCritic News, Articles and Updates Subscribe What are you doing for Word-of-Mouth Marketing? You probably have heard the term word-of-mouth marketing (WOMM) many times. It gets thrown around every so often. Word-of-mouth marketing is exactly what it sounds like. It is people talking about your company to their friends, family, coworkers, and people online. Recently, online reviews have become important to WOMM. In fact, 92% of people trust […] Read More History of Online Reviews It’s finally September! That means back to school, the start of fall, and the start of football season. With all the kids going back to school, we thought it would be a good time to have a little history lesson, SureCritic style! So gather around, today’s lesson is the history of reviews and how their […] Read More Why Verified Reviews are More Important Than Ever Lately, there has been concerns brought up in the media about fake and non-verified reviews on. Everyone at SureCritic holds these concerns in high regard. It is a major issue in the customer experience world because: You don’t know if this person actually bought the product or went to the business. There’s a chance that […] Read More Why business’ should care about their online reputation Businesses need to manage their online reputation. In today’s world, people search for reviews about businesses and products before buying or visiting. In fact, 88% of consumers trust reviews as much as personal recommendations. A negative review or comment about your business or product will have a negative impact on your business. So if you […] Read More Do this one thing and your business is set for 2019.. Making a New Year’s resolution and sticking to it can be difficult, not just on a personal level, but with your business too. Oh yes, your business should have a new years resolution too! There is always room for improvement! Online presence? Faster turnaround? Hell, better coffee? There’s usually something. The important question is, how […] Read More Blog Series: Text the Manager™ Part 3 Increase your knowledge Last week we discussed one of the most important parts to a business: concern resolution. We learned how Text the Manager™ assists your current concern resolution efforts to ensure managers have the tools for every step of the customer experience. This blog will cover how Text the Manager™ specifically works day-to-day. Once […] Read More Blog Series: Text the Manager™ Part 2 Concern resolution as it happens In our previous blog, we talked about how Text the Manager™ helps customers get their questions answered quickly and without confrontation or frustration. Silent complainers are a large issue within the customer service experience and Text the Manager™ can assist managers in learning about questions or complaints as they arise […] Read More Blog Series: Text the Manager™ Part 1 Easy to use, easy to solve Last week, we released our most exciting product yet, Text the Manager™. We have had a lot of grateful managers come to us who have seen customer’s playing the role of “silent complainer.” Text the Manager™ provides those customers an avenue to get their questions answered easily and without confrontation […] Read More Announcing: Text the Manager™ We are not done with new releases! Along with the announcement of SureCritic for Business we are announcing another new product: Text the Manager™ Isn’t it displeasing to hear of a customer leaving your store unhappy without you knowing? Studies on millennials have shown the younger generation is less apt to confront a store employee […] Read More 1 2 3 … 8 Next » Sign up to receive alerts for industry news and best practices!