Skip to main content
Best Practices

7 Strategies to Supercharge Your Employee Recognition Program with Customer Reviews

Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a...

Best Practices

ReScore® Spotlight: The Fraser’s Autom…

We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...

News & Events, Press Releases

SureCritic Introduces SARA: Revolutioniz…

SEATTLE, WA, APRIL 24, 2023 - SureCritic, a leading online platform for business reviews and customer feedback, is proud to announce the launch of SARA, its groundbreaking Smart Automated Response Assistant. Powered by cutting-edge artificial intelligence (AI), SARA streamlines and enhances customer interactions by providing instant, unique, and publish-ready responses...

Best Practices

Transform Your Workplace: The Impact of…

Employee recognition is more important than ever for any sized business, from enterprises to family-run stores. Recognizing and rewarding employees for their hard work and dedication not only boosts morale but also increases productivity and employee retention. One way to do this is by leveraging verified customer reviews as a...

Best Practices

8 Effective Strategies to Increase Your…

Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and manage their Google reviews. In...

Product Updates

New Feature Launch: Social Campaigns

Introduction Social media has revolutionized the way businesses market their products and services. Today, social media platforms have become an integral part of any marketing strategy, providing businesses with a cost-effective and highly targeted way to reach their customers. However, managing multiple social media profiles can be a daunting task....

SEO and Citations
Best Practices

Are citations important for SEO in 2023?

Citations are still an important aspect of building a reputable and credible online presence for small businesses in 2023. They help to increase visibility and credibility for the business by establishing the business name, address, and phone number (NAP) on the internet. The more consistent and accurate these details are...

Best Practices

The “Sorry” State of Customer Service

Apologizing is one of the most important and easiest courses of action when a customer has a negative experience at your business. A sincere apology can go a long way in making the customer feel heard and valued, and in resolving the issue. Here are some tips for effectively apologizing...

Best Practices

Why Timely Resolution of Customer Issues…

Effective customer service is crucial for any business, and one of the most important aspects of customer service is the quick resolution of customer issues. In this post, we'll discuss why resolving customer issues quickly is vital for your company and how it can improve customer satisfaction, reputation management, cost-effectiveness,...

Best Practices

Your Rating Score vs the Competition

The importance of online ratings and reviews for businesses cannot be understated. In today's digital age, consumers are more reliant than ever on the opinions of others when it comes to making purchasing decisions. This is particularly true for small businesses, who may not have the same level of brand...

Learn how SureCritic can improve your business.