SureCritic News, Articles and Updates

Blog Series: Text the Manager™ Part 3

Increase your knowledge Last week we discussed one of the most important parts to a business: concern resolution. We learned how Text the Manager™ assists your current concern resolution efforts to ensure managers have the tools for every step of the customer experience. This blog will cover how Text the Manager™ specifically works day-to-day. Once […]

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Blog Series: Text the Manager™ Part 2

Concern resolution as it happens In our previous blog, we talked about how Text the Manager™ helps customers get their questions answered quickly and without confrontation or frustration. Silent complainers are a large issue within the customer service experience and Text the Manager™ can assist managers in learning about questions or complaints as they arise […]

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Blog Series: Text the Manager™ Part 1

Easy to use, easy to solve Last week, we released our most exciting product yet, Text the Manager™. We have had a lot of grateful managers come to us who have seen customer’s playing the role of “silent complainer.” Text the Manager™ provides those customers an avenue to get their questions answered easily and without confrontation […]

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Announcing: Text the Manager™

We are not done with new releases! Along with the announcement of SureCritic for Business we are announcing another new product: Text the Manager™ Isn’t it displeasing to hear of a customer leaving your store unhappy without you knowing? Studies on millennials have shown the younger generation is less apt to confront a store employee […]

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SureCritic for Business is ready for download!

SureCritic has launched a new product called SureCritic for Business! It is now possible to use all of your SureCritic tools from your mobile device. That’s right! Admins can now: Respond to reviews Request ReScore Utilize all ReviewReach functions Evaluate business decision with feedback metrics And more! … all from your mobile device! SureCritic for […]

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The Three R’s of Concern Resolution

The most loyal customers are those who have had their concerns personally addressed. Concern resolution is a very large part of customer service in any business. Customer’s concerns can be tricky to maneuver whether they’re quickly posted online or in-person. If a customer leaves without their concern addressed, they may leave a less than stellar […]

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Do Businesses Need Reviews?

Yes! Businesses are no easy feat to build, run or manage. There are many moving parts and components to consider. Though one thing is for sure, reviews are a component you cannot go without. Here are the facts: 92% of consumers read online reviews. 88% trust reviews as much as personal recommendations. 72% of consumers […]

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Unhappy Customers Are Not A Problem

Businesses need to change their mindsets about unhappy customers. We’ve all heard it from the boss when a customer complaint comes in, “make this problem go away…” What if we told you, unhappy customers are not a problem to get rid of, they are an opportunity to embrace and can make a measurable difference in […]

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7 Reasons Why Your Business Should Be Utilizing Text Message Marketing

There is no doubt that the invention of text messages have made everyone’s lives easier. Communication is now instantaneous as well as adaptable to any schedule. Are you using this immortal feature to the best of its abilities? Text message marketing has become increasingly useful for businesses. Here are seven reasons why it should be […]

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