SureCritic News, Articles and Updates

Tips to Make Your Customers Your BFF’s

“Companies realize that their only enduring competitive strength may be their relationships with their customers.” It’s true. The world has progressed. You can now find another business that provides the same service you do with the same level of customer satisfaction. It’s just the way of the world. Competition is fierce in big cities and […]

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Infographic: Guide to Shop Marketing

Calling all auto shop owners! ..Or any shop owners really.. Our friends over at Mitchell1 have a fantastic infographic to serve as your guide to shop marketing. Find stats about emails, websites, social media, customer insights, mobile, word of mouth and more!  But wait, there’s more! They don’t stop at stops, find explanations and advice below the […]

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If You Can’t Beat ‘Em, Join ‘Em, Right?

Business owners know the constant struggle of creating a successful business, providing a great service, but having a hard time getting in front of the customer. Heck, here at SureCritic we battle it too. Producing fantastic, helpful content, but it is just not getting the eyes it deserves. (Insert shameless plug to look at our […]

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The Ultimate Review Response Guide

If you have been paying attention, you have noticed that we have put out rules on how to respond to every type of review. Negative, neutral, positive, non-verified, fake, we have guidance for them all! SureCritic thought it might be nice for admins to have a go-to list of helpful tips for responding to reviews. […]

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We Are Always In Your Corner

Customer service is a tricky business. Some people have a natural ability for it. Others have to learn. I think majority of the world falls in the “others” category. When dealing with the general public you never know what you’re going to come across. Some customers are just in a bad mood and want to […]

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Shower in Cash – Mr. Krabs Style

Text messages have a 98% open rate. Which only means positive trends for your business. According to Velocify, a cloud computing company, sales prospects who are sent text messages convert at a rate 40% higher than any other form of communication. Providing you with the easy equation: texting + marketing = Mr. Krabs. The simplicity […]

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Is Your Website Safe?

Earlier this year, Google announced that Chrome will “mark HTTP pages that collect passwords or credit cards as non-secure, as part of a long-term plan to mark all HTTP sites as non-secure.” What does this mean for you? If your website is not HTTPS (aka secure) your website will show up as non-secure. With HTTP […]

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Start Your Engines! The Road for Non-Verified Reviews

SureCritic is special. Why you ask? SureCritic’s database is 99.99999% verified reviews so the reader always knows that the reviews they are seeing, are from actual customers and not a shop owner trying to make themselves look good. However, we’re here to discuss that .000001% that are non-verified reviews. There can be more non-verified reviews […]

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Happy Boss, Happy Customers: A Superhero Solution

Not all heroes wear capes, so no need to dig through your kid’s costume box. We all need a hero from time-to-time, don’t we? This is your moment. Step up to the plate and protect your boss and customer’s happiness with a guardian-of-the-office solution. It’s a bird, it’s a plane, it’s…reviews!! Finally, the winning solution […]

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