Resources
Get the most out of your review game, and get inspired by other businesses who successfully use SureCritic’s platform to improve their customer’s experience and achieve better business outcomes.
Case Study
Doug’s Lynnwood Hyundai
Doug’s Lynnwood Hyundai delights customers and brings more than $80K to their quarterly bottom line.
Solution Brief
Reviews
Successful businesses face challenges in this growing digital landscape. Customers expect top quality service with all of their interactions and will do their online research to ensure they choose the business that will best meet those expectations.
Solution Brief
ReviewReach
In today’s markets, customer experience has shot to the top of the priority list. It seems every business in town has their own competitive customer experience strategy to keep you and your business on your toes. Customers are now opting to look around to find a shop that will meet their expectations instead of going to the closest place, proving that every business needs to be customer-centric.
Guide
Why You Should Claim your Business
Your company information must be publicized in order to find new customers. When that information is in the public domain, future customers will look at it to determine what kind of business you run, what others say about it and if they want to ultimately purchase your product or service.
Guide
Concern Resolution
Concern resolution is a very large part of customer service in any business. Customer’s concerns can be difficult to maneuver whether they’re quickly posted online or in-person. If a customer leaves without their concerns addressed, they may leave a less than stellar review online.
Guide
Search Engine Optimization
One of the key methods being pushed in the age of digital marketing is Search Engine Optimization (SEO). SEO is an extremely useful tool when generating traffic and leads for your business. It is also undeniable how reviews impact your organization and SEO.
Guide
ReScore®
SureCritic’s ReScore allows consumers reading SureCritic reviews see the whole story, from the initial review to a final resolution. When businesses receive negative feedback from a customer, it is always in their best interest to talk to the customer and attempt to resolve their concerns.
