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Posts by Tim Fiorito

Best Practices

Review Gating: Is Your Vendor Jeopardizi…

Introduction As we approach 2024 with generative artificial intelligence leading most discussions, it's astonishing that some practices, like review gating, are still being used – and even promoted – by certain vendors. But what exactly is review gating, and why should you, as a business owner, be concerned? This post...

News & Events, Best Practices

The Driving Force: How Employee Recognit…

Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...

Best Practices

ReScore® Spotlight: The Car Doctors’ Ded…

In the world of customer reviews, a single experience can often define a business in the eyes of the public. But what happens when a business addresses that feedback, rectifies concerns, and turns a dissatisfied customer into a satisfied one? Enter the ReScore® Spotlight—a series that highlights the transformative power...

Product Updates

AI + Automation: SureCritic’s SARA AI Ge…

In an age where customer engagement is critical for retention, our clients want tools and resources to assist, optimize and remain authentic at every interaction. SureCritic has always been at the forefront of this, and we're excited to introduce further enhancements to our generative AI integration, SARA (aka Smart Automated...

Best Practices

ReScore® Spotlight: Pacific Collision’s…

We're back with another installment of our ReScore® Review Spotlight, where we highlight extraordinary stories of customer service triumphs within our network. This week, we're turning the spotlight on Pacific Collision, a family-owned and operated company located in the San Francisco Bay Area. With over a decade of experience, they...

News & Events, Product Updates

New Zapier Integration: Streamlining Cus…

We are thrilled to announce that SureCritic, your trusted partner in customer experience and reputation management solutions, has launched a powerful new integration with Zapier. This new integration allows you to automatically trigger surveys and review requests to generate Google Reviews from any of the 3000+ apps connected through Zapier,...

Best Practices

ReScore® Spotlight: The Fast and Friendl…

Welcome to another edition of our ReScore Review Spotlight, where we bring you inspiring stories from within our network of businesses turning customer feedback into success. Today, we turn our spotlight towards a long-standing pillar in our community: Continental Transmission, a AAA-approved auto repair facility, located in Seneca, NY. With...

Best Practices

How to Remove Negative Google Reviews

Running a business comes with various challenges, including fake reviews on your Google My Business profile. These unfair reviews can harm your business's reputation and discourage potential customers. Luckily, there are several strategies you can use to address these unwarranted reviews. Initially, you can use the SureCritic ReScore option, which...

Best Practices

ReScore® Spotlight: The Fraser’s Autom…

We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...

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