Best Practices
7 Strategies to Supercharge Your Employee Recognition Program with Customer Reviews
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a...
News & Events, Best Practices
ReScore® Spotlight: Customer Loyalty Fo…
2024 Brookwood Auto Center and Service in Forest Grove, Oregon At the core of any successful business is the understanding that customer loyalty is not just earned through flawless service but, perhaps more importantly, through the resolution of issues when they arise aka ReScore. Brookwood Auto Center and Service in...
News & Events, Product Updates
Speak your Style: A Guide to Personaliz…
At SureCritic, excitement is in the air as we unveil our latest SARA AI update—an innovative leap in communication that ensures your online interactions are as unique as your own fingerprint. We're already saving you time by responding to reviews on posting on your behalf. Now, it's about making every...
Best Practices
Review Gating: Is Your Vendor Jeopardizi…
Introduction As we approach 2024 with generative artificial intelligence leading most discussions, it's astonishing that some practices, like review gating, are still being used – and even promoted – by certain vendors. But what exactly is review gating, and why should you, as a business owner, be concerned? This post...
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News & Events, Best Practices
The Driving Force: How Employee Recognit…
Introduction Imagine a workplace where every achievement, big or small, is met with genuine appreciation. In the bustling environment of auto dealerships and repair shops, where every customer interaction and every solved problem counts, employee recognition is not just a feel-good factor—it's the engine that drives business success. Studies show...
Best Practices
ReScore® Spotlight: The Car Doctors’ Ded…
In the world of customer reviews, a single experience can often define a business in the eyes of the public. But what happens when a business addresses that feedback, rectifies concerns, and turns a dissatisfied customer into a satisfied one? Enter the ReScore® Spotlight—a series that highlights the transformative power...
Product Updates
AI + Automation: SureCritic’s SARA AI Ge…
In an age where customer engagement is critical for retention, our clients want tools and resources to assist, optimize and remain authentic at every interaction. SureCritic has always been at the forefront of this, and we're excited to introduce further enhancements to our generative AI integration, SARA (aka Smart Automated...
Best Practices
ReScore® Spotlight: Pacific Collision’s…
We're back with another installment of our ReScore® Review Spotlight, where we highlight extraordinary stories of customer service triumphs within our network. This week, we're turning the spotlight on Pacific Collision, a family-owned and operated company located in the San Francisco Bay Area. With over a decade of experience, they...
News & Events, Product Updates
New Zapier Integration: Streamlining Cus…
We are thrilled to announce that SureCritic, your trusted partner in customer experience and reputation management solutions, has launched a powerful new integration with Zapier. This new integration allows you to automatically trigger surveys and review requests to generate Google Reviews from any of the 3000+ apps connected through Zapier,...
Best Practices
ReScore® Spotlight: The Fast and Friendl…
Welcome to another edition of our ReScore Review Spotlight, where we bring you inspiring stories from within our network of businesses turning customer feedback into success. Today, we turn our spotlight towards a long-standing pillar in our community: Continental Transmission, a AAA-approved auto repair facility, located in Seneca, NY. With...
