Is SureCritic SOC 2 certified?

SureCritic operates to SOC 2-aligned security practices (documented policies reviewed annually and independent penetration testing) and is hosted on Amazon Web Services, whose infrastructure is independently certified to SOC 2, ISO 27001, and PCI-DSS. SureCritic itself does not currently hold a SOC 2 attestation report.

How does SureCritic protect customer data?

Customer and transaction data is encrypted in transit (TLS 1.2+) and at rest, hosted on AWS in the United States, protected by role-based access controls and least-privilege access, and monitored continuously. Review data is only ever tied to a real customer transaction supplied by the shop.

How do I report a security vulnerability to SureCritic?

Email security@surecritic.com with details of the issue. We acknowledge reports promptly and work with researchers to validate and remediate before public disclosure.

Security & Trust

Built to protect the data your customers trust you with.

SureCritic handles real customer and transaction data from the systems your shop runs every day. We treat it accordingly: with encryption, least-privilege access, independent testing, and infrastructure built on the same cloud the world's most demanding companies rely on.

Contact security How we protect data

AWS

Enterprise cloud infrastructure

TLS + AES

Encrypted in transit & at rest

Annual

Third-party penetration testing

SOC 2

Aligned security practices

How we protect data

Security designed into every layer.

From the network to the application to the people who operate it, here's how SureCritic keeps shop and customer data safe.

Encryption everywhere

All data is encrypted in transit with TLS 1.2+ and encrypted at rest. Reviews, customer records, and integration data are never stored in the clear.

Least-privilege access

Role-based access controls and the principle of least privilege govern every account. Internal access to customer data is restricted, logged, and reviewed.

Hardened cloud infrastructure

SureCritic runs entirely on Amazon Web Services, whose infrastructure is independently certified to SOC 2, ISO 27001, and PCI-DSS, with data hosted in the United States.

Continuous monitoring

Application and infrastructure activity is logged and monitored so anomalies are caught early. Automated backups support recovery and business continuity.

Secure development

Security is part of how we build: code review, dependency management, and a documented secure-development lifecycle for every release.

Independent testing

We engage independent security firms for annual penetration testing and act on findings as part of our ongoing security program.

Our compliance posture

Precise about how we protect you.

No vague badges or borrowed logos, just a clear picture of the standards we hold ourselves to.

SOC 2-aligned practices

We operate to SOC 2 control standards: documented information-security policies that are reviewed annually, and a security program with independent penetration testing built in.

Certified infrastructure

The platform runs on AWS, whose data centers carry independent SOC 2, ISO 27001, and PCI-DSS certifications, so the foundation we build on meets enterprise standards.

Tested & verifiable

Independent firms penetration-test SureCritic every year. Prospective customers can review our security documentation, questionnaire responses, and DPA under NDA.

We're precise about our claims: SureCritic operates to SOC 2 control standards rather than holding a formal attestation, and we're glad to walk your team through exactly what that means. Evaluating us for a multi-location or enterprise rollout? Email security@surecritic.com for our security questionnaire response, subprocessor list, and a Data Processing Agreement (DPA).

How we handle your data

The data we hold, and why.

SureCritic only collects what it needs to verify reviews and run the products you use.

Tied to real transactions

Review and customer data is supplied by your management system to verify that every reviewer is a real customer. We don’t buy, scrape, or invent it.

Used only as intended

Customer data is used to request reviews, power your products, and verify authenticity. It is never sold, and never used for unrelated advertising.

Retained responsibly

Data is retained for as long as your account is active and per documented retention schedules. We support deletion requests from shops and their customers.

Documented & contractual

A subprocessor list and a Data Processing Agreement are available on request, so your obligations to your own customers are covered.

Responsible disclosure

Found a vulnerability? Tell us.

We welcome reports from the security community. If you believe you've found a security issue in SureCritic, email us with the details and steps to reproduce. We'll acknowledge your report promptly, keep you updated, and work to remediate before any public disclosure. Please give us a reasonable window to fix issues before sharing them.

security@surecritic.com

Questions about security or compliance?

Our team will walk your IT and procurement stakeholders through how SureCritic protects data, and answer your security questionnaire.

Talk to our team