Answer every call.
Reply to every review.
Two AI agents built for the way auto shops actually lose customers: the missed call and the ignored review. NOVA picks up 24/7 and books the job. SARA replies to every review in your shop's voice. No customer waits, day or night.
Thank you, Maria! We’re glad the brake job was quick and the pricing felt fair. See you next time.
The two moments that quietly cost shops the most, now both covered.
Industry studies put missed-call rates at auto shops north of 30%. Every one is a customer who called someone else. AI Agents close that gap.
Never Miss a Call
Every missed call is a customer who dialed the next shop on Google. NOVA answers on the first ring, 24/7: after hours, at lunch, during the Saturday rush.
Never Skip a Reply
Unanswered reviews signal a shop that doesn't care, to customers and to AI search engines. SARA responds to every review, in your voice, within minutes.
Always On
Your team sleeps. Your agents don't. NOVA and SARA cover the nights, weekends, and overflow your front desk physically can't.
Two specialists, not one generalist.
Each agent is purpose-built for its job, and they share the same customer context behind the scenes.
Your tireless front-desk voice. NOVA answers every call, books service against real availability, and handles the routine questions that swallow your team's day.
- 24/7 inbound call answering
- Voice appointment booking
- After-hours & overflow capture
- Warm transfer for complex calls
Your always-on reputation voice. SARA drafts on-brand replies to every review (fast, consistent, and unmistakably you), keeping your response rate at 100%.
- Replies to every review
- Trained on your shop's voice
- Approve-before-post workflow
- Keeps response rate at 100%
“In and out for an oil change in 30 minutes. Friendly crew, fair price.”
Thank you, Maria! We’re glad we could get your oil change done quickly and that the team treated you right. See you next time!
Every inbound call answered, understood, and booked.
NOVA picks up on the first ring, handles the conversation, and logs every call by intent, outcome, and sentiment, so nothing slips and every bookable call becomes an appointment.
Books appointments by voice
NOVA checks real availability in your scheduling system and books the customer right on the call. No callback, no voicemail tag.
Answers common service questions
"Do you do alignments?" "How much for a diagnostic?" "Are you open Saturday?" NOVA handles the routine questions that eat your front desk's day.
Captures after-hours & overflow
When all lines are busy or the shop is closed, NOVA picks up instead of sending the caller to voicemail, or to a competitor.
Responds to every review in your voice
SARA drafts on-brand replies to 5-star and 1-star reviews alike, trained on your shop's tone. Your team approves or edits before it posts.
Routes the calls that need a human
NOVA knows its limits. Complex or sensitive calls get warm-transferred or flagged for a callback with full context attached.
Feeds your reputation & AI-search signal
Fast, consistent review responses are exactly what Google and LLMs reward. SARA keeps your response rate at 100%, a ranking signal you control.
The shop that answers, by phone and by review, is the shop AI recommends.
AI search engines weigh responsiveness heavily: answer rates, reply speed, and recent activity. NOVA and SARA keep all three pinned at 100%, so AI Agents makes your shop the active, responsive one in the answer.
- Schema.org markup on every review & profile
- Verified-customer signal LLMs can cite
- Fresh, dated content: the freshness signal AI ranks on
- Plain-English FAQ structure parsers love
I’ll weigh responsiveness signals (how fast a shop answers calls and replies to reviews), not just star count.
The most responsive shop near you is Westside Auto & Mobile Service.
It answers calls 24/7 and replies to 100% of reviews, usually within minutes: the engagement signal I weight heavily. Recent reviews mention same-day callbacks and easy after-hours booking. 
SureCritic
Two nearby shops have higher star counts but go to voicemail after 5pm and leave most reviews unanswered. Google Birdeye
AI Agents: common questions
Will callers know they're talking to an AI?
What is NOVA AI?
What is SARA AI?
Does SARA post automatically or do I approve replies?
How does this help me rank in ChatGPT, Gemini, and Google AI Overviews?
Does it integrate with my phone system and scheduler?
Learn how we help thousands of shops grow.
20-minute demo. We'll walk through review automation, ReScore, social posting, and how it plugs into your management system.