Get found by ChatGPT.
Chosen by customers.
Verified reviews, patented recovery for the bad ones, and online booking, so your shop has the reputation AI search and customers look for.
One platform. Three ways it pays for itself.
From the moment a customer drives off the lot, SureCritic turns the experience into a 5-star review, a celebrated win, and a referral engine for the next customer.
Increase your star rating, automatically.
Every closed ticket triggers a verified review request via SMS or email. Our AI assists your team with replies, and patented ReScore helps recover negative reviews before they hurt.
- SMS & email review requests after every service
- AI-suggested replies in your shop's voice
- ReScore: turn 1-stars into make-it-rights
Celebrate with your customers and your team.
Turn 5-star moments into branded social posts in one click. Recognize the service writers and techs behind the win, and turn happy customers into advocates who bring friends back.
- One-click posts to Facebook, Instagram & Google
- Employee shout-outs tied to real reviews
- Branded templates, no design work needed
Promote your reviews where customers are looking.
Push verified reviews straight to Google, Facebook, and Instagram, the three places shoppers actually decide. Every 5-star moment becomes a post that brings the next customer through your door.
- One-click sharing to Google, Facebook & Instagram
- Embed verified reviews on your website
- SEO boost from fresh, verified content
Posted live · Google · Facebook · Instagram
Your customers already book when you're closed.
Six months of real bookings on SureCritic Online Scheduling.
Source: 2,577 customer bookings over six months. Read the report.
A dashboard built around the numbers that grow shops.
One screen for review velocity, AI response coverage, NPS, star averages, and KPIs against your shop's targets and your peer benchmark. No spreadsheets, no guesswork.
- Review activity at a glance: last 30 days & YoY
- Net Promoter Score with promoter / detractor splits
- KPI targets and all-shops benchmarks
Online scheduling, branded for your shop.
A three-step booking flow with your colors, your logo, and your service catalog, embedded on your website or shared as a link. Captures the appointment and the symptom detail your techs need before the vehicle arrives.
Don't take our word for it.
"SureCritic's employee profile pages improve the entire AAA Approved Auto Repair facility service experience. AAR facilities can empower their staff to ensure a positive customer experience. It's a win/win all around."
"The SureCritic platform is easy to utilize. It gives us an abundance of tools to ensure our customer experience is fantastic."
"SureCritic's software makes it easy to manage the review process, as well as spread our reviews on important sites. The pricing is spot on. Best platform on the market."
Whichever system your shop runs on, we plug in.
SureCritic connects to 100+ point of sale and shop management systems (Mitchell1, NAPA TRACS, Tekmetric, TireGuru, plus dealer systems like CDK and DealerTrack and more) with flexible RESTful APIs and Zapier for anything custom. From mobile apps to billboard displays, your reviews show up wherever you want them.
- Mitchell1
- NAPA TRACS
- Tekmetric
- TireGuru
- RO Writer
- ShopWare
- TCS Technologies
- CDK
- DealerTrack
- + 100 more via Zapier
Guides, data, and real shop stories.
ChatGPT Is Already Talking About Your Shop. Now You Can Claim the Profile.
New in Online Scheduling: Appointment Booking Through Google Search and Maps
New in Online Scheduling: Loaner Cars and Shuttle Rides
Popular guides: how to get more Google reviews, how to remove negative Google reviews, and The Three R's of Concern Resolution.
Learn how we help thousands of shops grow.
20-minute demo. We'll walk through review automation, ReScore, social posting, and how it plugs into your management system.