Chosen by customers.
Cited by ChatGPT.

Both. Reputation Management aggregates your reviews from across the web (Google, Facebook, and the major review sites) into one dashboard, right alongside your verified SureCritic reviews. You get a real-time alert when a new review posts anywhere, track your rating, volume, and response-rate trends over time, and our Review Analysis reads your recent SureCritic and Google reviews to surface the themes customers keep raising.

Every review is tied to a real customer transaction in your point-of-sale or DMS. We pull the ticket data via integration with CDK, DealerTrack, Mitchell1, TekMetric, ShopWare and 100+ others, then send the review request to the verified customer who actually paid for the service. Anonymous or competitor-submitted reviews are impossible on SureCritic.

ReScore is our patented concern-resolution workflow (US Patent 10,580,010). When a customer leaves a negative review, you have a defined window to reach out, resolve the issue, and invite them to add a follow-up rating describing how you made it right. The original review stays, but the resolution sits alongside it, in the customer's own words. Most shops see 30-60% of negative reviewers ReScore to 4+ stars.

ReviewReach® lets you solicit your verified customers to leave reviews directly on Google, Facebook, and your SureCritic profile, not just on one platform. The reviews land on the surfaces shoppers actually check, while SureCritic still verifies every reviewer against a real service transaction. More reviews, on more surfaces, with verification intact.

Yes, through SureCritic AI Agents. SARA AI drafts thoughtful, on-brand replies to every review in seconds, trained on your shop's voice. Your team approves or edits before posting. SARA is part of the AI Agents product, which also includes NOVA AI for answering your phone.

AI search engines pick which business to recommend based on structured, verified, recent data, not paid ads. Every SureCritic review is published with Schema.org Review markup, a verified-customer signal, timestamps for freshness, and the business entity data LLMs use to disambiguate "best shop near me" queries. Our Premium Business Listing is built specifically to be the answer source AI Overviews cite.

No, it works alongside them. With ReviewReach® enabled, we solicit your verified customers to leave reviews directly on Google and Facebook (not just on SureCritic), so the reviews land on the profiles shoppers actually check. Then our Reputation Marketing tools take your best reviews and push them into your Google Business Profile and Facebook feeds as branded posts, essentially turning your 5-star moments into shareable content that lives at the top of your social profiles. The result: more reviews on the platforms that matter, more visibility for the great ones you already have, and a verified SureCritic profile that becomes an additional citable source for AI search.

Most shops see a measurable star-rating lift within 90 days. Review volume typically increases 3-5x in the first 60 days as automated requests reach every customer, not just the ones who think to leave one.

Yes. SureCritic connects to CDK, DealerTrack, CCC Secure Share, Mitchell1, TCS, RO Writer, TekMetric, ShopWare, and 100+ other systems. Custom integrations available via REST API or Zapier.