Tag Archives: Industry Information
Best Practices
How to Remove Negative Google Reviews
Running a business comes with various challenges, including fake reviews on your Google My Business profile. These unfair reviews can harm your business's reputation and discourage potential customers. Luckily, there are several strategies you can use to address these unwarranted reviews. Initially, you can use the SureCritic ReScore option, which...
Best Practices
ReScore® Spotlight: The Fraser’s Autom…
We're excited to introduce you to our new series: The ReScore® Review Spotlight. This is a weekly feature where we celebrate the incredible stories of customer service triumphs within our network. We'll share real-life examples of businesses that have turned customer feedback into opportunities for improvement, transforming lower-rating reviews into...
Best Practices
7 Strategies to Supercharge Your Employe…
Using customer reviews to improve business operations is well-known, and many companies actively leverage these insights for product development, customer service improvements, and marketing strategies. However, a less explored but equally significant aspect is using customer reviews for employee recognition and retention. Here are a few strategies that businesses can...
Best Practices
Transform Your Workplace: The Impact of…
Employee recognition is more important than ever for any sized business, from enterprises to family-run stores. Recognizing and rewarding employees for their hard work and dedication not only boosts morale but also increases productivity and employee retention. One way to do this is by leveraging verified customer reviews as a...
Best Practices
8 Effective Strategies to Increase Your…
Google reviews play a crucial role in shaping the online reputation of your local businesses. Positive reviews can help attract new customers and improve search engine rankings, while negative reviews can drive potential customers away. So, it's essential for businesses to actively seek out and manage their Google reviews. In...
Best Practices
The “Sorry” State of Customer Service
Apologizing is one of the most important and easiest courses of action when a customer has a negative experience at your business. A sincere apology can go a long way in making the customer feel heard and valued, and in resolving the issue. Here are some tips for effectively apologizing...
Best Practices
Why Timely Resolution of Customer Issues…
Effective customer service is crucial for any business, and one of the most important aspects of customer service is the quick resolution of customer issues. In this post, we'll discuss why resolving customer issues quickly is vital for your company and how it can improve customer satisfaction, reputation management, cost-effectiveness,...
Best Practices
Your Rating Score vs the Competition
The importance of online ratings and reviews for businesses cannot be understated. In today's digital age, consumers are more reliant than ever on the opinions of others when it comes to making purchasing decisions. This is particularly true for small businesses, who may not have the same level of brand...
