Improve Your Online Reputation
Ratings and Reviews
Recent and relevant feedback helps your business gain credibility and customer loyalty, allows more people to find your business, and convert those prospects into customers. Easily gather, manage, and promote reviews from your verified customers with Ratings and Reviews.
Listen
Automated processes ask every customer to leave a review, increasing feedback opportunities and providing reliable insight from the customer experience.
Retain
Resolve customer concerns with the patented tool ReScore®, resulting in increased customer loyalty and an improved online reputation.
Advocate
Reviews turn your loyal customers into brand advocates, helping your business gain new customers from a high quantity of quality reviews.
Key Features
Premium Business Listing
A Premium Business Listing is a public listing provided by SureCritic for your business featuring ratings, reviews, and business information, boosting SEO in search results.
Employee Profiles
Individual web profiles linked to your Premium Business Listing that feature the individual star-rating, verified customer reviews and highlights important employee information.
NPS®
NPS®, or Net Promoter Score, is a measure of customer loyalty, a clear indicator of business performance through the customer’s eyes. Track your rating and succinctly understand your online reputation
Website Review Widget
Website Review Widgets embed seamlessly into your website to showcase verified SureCritic, Google, and Facebook Reviews and helps to lower your customer bounce rates and improve your SEO.
ReScore®
ReScore® is a tool used to facilitate the concern resolution process. If a customer is satisfied with the business’s effort to rectify their concern, they can provide a follow-up rating and review to append to their original review to describe, in their own words, how the business has earned back their loyalty.
Review Assurance™
Review Assurance™ is our commitment to clients and customers that ratings and reviews from SureCritic are never filtered or manipulated.
Key Benefits
Attract new customers with Positive Social Proof
Social Proof, aka Herd Mentality, is the thought-process of following the masses. When you have hundreds of positive reviews, prospective customers convert faster.
Get found online faster with improved SEO
Search engines want to see a constant stream of new, relevant, and business-specific content, and reviews check all those boxes, making your site populate higher.
Turn loyal customers into brand advocates
By asking your customers to spend time reflecting on their experience, you’re more likely to make a lasting positive impression. Personal referrals are the most effective way to attract new customers.
Aid marketing with user-generated content
Utilize widgets to share reviews to your website, and use positive feedback in social media posts.
Improve star rating in the Knowledge Panel
72% of customers will not consider a business under 4-stars. Improve your first impression by increasing the star rating shown on Google.
Hear directly from your customers
Build trust with customers and receive constant feedback from your recent customers to optiimze your business for success.
Gain control of your online reputation
Transform your online rating by eradicating the fluctuating cycle of reviews. A high amount of positive reviews instills automatic trust, and a single negative review will no longer impact your online reputation.
Manage reviews and reputation on-the-go
SureCritic for
Business App
The SureCritic for Business app allows business owners to access SureCritic tools from anywhere. Manage your online presence, respond to reviews, and track your performance data right from your phone.
