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Posts by Tim Fiorito

SEO and Citations
Best Practices

Are citations important for SEO in 2023?

Citations are still an important aspect of building a reputable and credible online presence for small businesses in 2023. They help to increase visibility and credibility for the business by establishing the business name, address, and phone number (NAP) on the internet. The more consistent and accurate these details are...

Best Practices

The “Sorry” State of Custome...

Apologizing is one of the most important and easiest courses of action when a customer has a negative experience at your business. A sincere apology can go a long way in making the customer feel heard and valued, and in resolving the issue. Here are some tips for effectively apologizing...

Best Practices

Why Timely Resolution of Customer Issues...

Effective customer service is crucial for any business, and one of the most important aspects of customer service is the quick resolution of customer issues. In this post, we'll discuss why resolving customer issues quickly is vital for your company and how it can improve customer satisfaction, reputation management, cost-effectiveness,...

Best Practices

Your Rating Score vs the Competition

The importance of online ratings and reviews for businesses cannot be understated. In today's digital age, consumers are more reliant than ever on the opinions of others when it comes to making purchasing decisions. This is particularly true for small businesses, who may not have the same level of brand...

See how Verified Reviews can improve your business.