Skip to main content
About Us

Your experience matters

In a world of paid ads and endless spam, you deserve to see authentic experiences from real customers. SureCritic is your trusted, verified review platform where you can find businesses you rely on. SureCritic collects diverse, unbiased feedback by asking all customers about their service. We want to hear from everyone, because your experience matters.

Our mission

At SureCritic, we believe there is a better way. We believe transparent feedback benefits everyone, and businesses can trust our verified reviews are from actual customers. Whether you want to gather more insightful feedback, increase customer engagement, improve your online reputation or grow your business – SureCritic has the solutions that truly work.

Our founders

David Brondstetter

CEO

With automotive industry experience spanning 25 years, David has been responsible for numerous industry-leading software solutions for dealerships and Original Equipment Manufacturers. While at Ford Motor Company, he led the development of a Part Inventory Management program for small dealerships and also co-authored Ford’s strategy for online accessory sales. David pioneered dealership website applications for new vehicle sales, service and parts eCommerce while at the Cobalt Group (now CDK Global). As a member of the executive team at Who’s Calling, David lead the development of Who’s Calling’s products resulting in significant revenue growth over his tenure.

As a founder of Enprecis, he conceived of and managed the development of what is known today as CQI, a vehicle quality feedback solution used by numerous OEMs. At SureCritic, David is a strong proponent of integration as a feature; along with Tim, David has created SureCritic’s patent-pending Contextual Feedback Engine which is currently being used by SureCritic’s major clients.

Tim Fiorito

CEO

With automotive industry experience spanning 25 years, David has been responsible for numerous industry-leading software solutions for dealerships and Original Equipment Manufacturers. While at Ford Motor Company, he led the development of a Part Inventory Management program for small dealerships and also co-authored Ford’s strategy for online accessory sales. David pioneered dealership website applications for new vehicle sales, service and parts eCommerce while at the Cobalt Group (now CDK Global). As a member of the executive team at Who’s Calling, David lead the development of Who’s Calling’s products resulting in significant revenue growth over his tenure.

As a founder of Enprecis, he conceived of and managed the development of what is known today as CQI, a vehicle quality feedback solution used by numerous OEMs. At SureCritic, David is a strong proponent of integration as a feature; along with Tim, David has created SureCritic’s patent-pending Contextual Feedback Engine which is currently being used by SureCritic’s major clients.

We’re located in Seattle and growing rapidly. We’d love to help you make a difference in your business. Contact us to see how SureCritic can revolutionize your customer feedback process.

“If everyone is moving forward together, success takes care of itself.”

– Henry Ford

Build a better business

Collect valuable insight, foster brand trust, and improve customer experience so you can gain and maintain loyal customers.

SureCritic for Business App

The SureCritic for Business app provides business owners the ability to access SureCritic tools from anywhere. Manage your online presence, respond to reviews and track your data right from the palm of your hand.